Before requesting remote access to your PC, the Simple Computer Repair support technician will discuss the challenge you are experiencing and will explain what actions are being taken, including the repair limitations that exist with remote support.

• You retain full control of your PC at all times during the remote help session
• You can end the session at any time
• You should remain at your PC for the duration of the remote help session
• The nature of the problem and solution(s) may depend on your system and other variables unknown to the support technician.

The user agrees that actions and solutions implemented by the Simple Computer Repair support technician are entirely at the user's own risk. Remote support is provided without warranties of any kind. Simple Computer Repair or its employees will not be liable for any direct, indirect, or other damages, loss, cost or liability whatsoever that result from, or are related to the remote help session provided by Simple Computer Repair.